Shipping Policy

Shipping Policy
Updated: January 2023

Discounted Shipping
Enjoy discounted ground shipping on general consumables for orders over $1,000 across Canada (excluding Yukon, Nunavut, and Northwest Territories). Orders typically arrive within 5–10 business days.

Exclusions

• Free Standard Shipping is not available for rental products or oversized items such as:
  • Lift Chairs
  • Mobility Scooters
  • Home Hospital Beds
  • Patient Lifts
  • Power Wheelchairs

Shipping costs for oversized items are listed on their respective product pages and do not apply to remote/rural locations. For a shipping quote to remote areas, please contact us at (905) 798-1853.

Extended Delivery Times
Certain items may take up to 5 weeks for delivery. Our team will provide an estimated delivery date during checkout for these products.

Freight Delivery
Freight delivery is required for larger items, including:

• Non-folding Power Wheelchairs
• Large Scooters
• Lift Chairs
• Patient Lifts
• Some non-folding Wheelchairs and Beds

The freight company will contact you to arrange a delivery time once the item arrives at your location.

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White-Glove Delivery (Toronto & GTA Only)
Our White-Glove Delivery Program ensures a seamless experience for eligible products. This service includes:

1. Scheduled delivery at a convenient time.
2. In-home delivery, setup, and testing to ensure proper functionality.
3. Removal of all packaging materials.

The cost of this service varies by product and is displayed on eligible product pages. After placing your order, a specialist will contact you to schedule your delivery. This option is ideal for customers who require additional assistance with their new device.