Warranty & Service Policy

1. Definitions

Before outlining our warranty and service policies, the following terms are defined for your understanding:

• Labor Warranty:
  The Labor Warranty covers the cost of labor required to repair or adjust mobility equipment due to defects in materials or workmanship, as specified in your sales order, invoice, or proof of delivery. It does not include the cost of travel, site visits, or replacement parts unless otherwise stated.
• Free Service Call:
  A Free Service Call refers to a visit by our technician to the client’s location for inspection, adjustment, or repair of equipment, during which both the labor and the site visit/travel charges are waived, up to the specified number of calls per product.
• Site Visit:
  A Site Visit is when our technician travels to the client’s location (home, facility, etc.) to provide assessment, maintenance, or repair services. Site Visit charges cover the cost of travel and time spent on-site, and are separate from labor charges.
• Manufacturer Warranty:
  The Manufacturer Warranty is provided by the equipment manufacturer and covers defects in materials and workmanship, as detailed in the owner’s manual or warranty card. Coverage, duration, and exclusions vary by manufacturer and may not include labor, travel, or site visit costs.
• Store Warranty:
  The Store Warranty is the warranty coverage provided directly by Mobility Specialties, in addition to or in the absence of a manufacturer warranty. The Store Warranty includes specific terms for labor, service calls, and site visits as outlined in your sales order, invoice, or proof of delivery. In case of any conflict, the warranty terms stated in your sales documents will override the general store warranty policy.

• The Manufacturer Warranty is provided by the equipment manufacturer and covers defects in materials and workmanship, as detailed in the owner’s manual or warranty card. Coverage, duration, and exclusions vary by manufacturer and may not include labor, travel, or site visit costs.

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2. General Warranty Coverage

Mobility Specialties is committed to providing high-quality mobility equipment and exceptional service. All equipment purchased from Mobility Specialties is covered by a limited warranty as specified in your sales order, invoice, and proof of delivery. By signing the proof of delivery, clients acknowledge and accept the terms of the warranty as stated in these documents. In the event of any discrepancy, the warranty terms specified in the sales order, invoice, or proof of delivery shall take precedence over this general policy.

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3. Labor Warranty and Service Call Policy

3.1. Labor Warranty Coverage

• Labor warranty applies to all mobility equipment sold by Mobility Specialties.
• During the labor warranty period, labor charges for repairs covered under warranty are waived.
• Travel and site visit charges are not included in the labor warranty. Clients are responsible for paying travel and site visit fees for all warranty service calls, unless otherwise specified.

3.2. Service Call Limitations

a. Stairlifts

• Two (2) free service calls are included during the labor warranty period.
• After the 2 free service calls, clients will be charged for each additional service call (travel and site visit fees apply), but labor charges for covered repairs remain waived for the duration of the labor warranty.
• The number of free service calls and labor warranty period will be clearly stated on the sales order, invoice, and proof of delivery.

b. Wheelchairs

• One (1) free home service call is included during the labor warranty period.
• After the first free service call, clients will be charged for each additional service call (travel and site visit fees apply), but labor charges for covered repairs remain waived for the duration of the labor warranty.

c. All Other Mobility Equipment

• No free service calls are included unless specified in the sales order, invoice, or proof of delivery.
• Clients are responsible for travel and site visit fees for all warranty service calls; however, labor charges for covered repairs are waived during the labor warranty period.

3.3. Service Call and Travel Charges

• All travel, site visit, and service call charges are available upon request from our customer service representatives or in-store.
• Charges are subject to change and will be communicated at the time of service booking.

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4. Manufacturer’s Warranty

• Mobility Specialties facilitates warranty repairs on behalf of the manufacturer for all eligible equipment.
• Manufacturer warranty terms, including coverage and exclusions, are outlined in the owner’s manual, instructions, or warranty card provided with your equipment.
• Manufacturer warranties typically do not cover labor, travel, or site visit charges unless explicitly stated.

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5. Client Responsibilities

• Clients (or their family, trustee, or guardian) are responsible for following the care and maintenance instructions in the owner’s manual.
• Regular maintenance and timely reporting of issues are essential to maintain warranty coverage.
• The warranty does not cover repairs or replacements due to:
  • Regular wear and tear
  • Negligence, misuse, or abuse
  • Failure to perform recommended maintenance
  • Loss, theft, or damage not covered by the manufacturer

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6. Exclusions

• The warranty does not cover consumable items, accessories, or parts subject to regular replacement.
• Any unauthorized modifications or repairs may void the warranty.

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7. Proof of Warranty

• The details of your warranty, including duration and specific coverage, will be provided in your sales order, invoice, and proof of delivery.
• Signing the proof of delivery acknowledges acceptance of these terms.

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8. Contact Us

For questions about warranty coverage, service call charges, or to schedule a service visit, please contact our customer service team or visit our store.

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Mobility Specialties reserves the right to amend this policy at any time. The most current terms will be provided at the time of purchase and documented in your sales order, invoice, and proof of delivery.