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Ontario charity for children in medical crisis

Jennifer Ashleigh Children's Charity help with a child's equipment

A boy standing in a supported gait trainer at home while a woman plays with him

Applications are taking longer right now

The charity says it is working through a very high volume of applications, so processing may take longer than usual.

Could JenAsh help your family?
A laughing toddler with foot supports rolling along a park path in a small manual wheelchair

Equipment for the trip home from hospital

Mobility and sleeping aids, or an adaptive trike, that help a child move from hospital to home.

What can be covered
A mother and two daughters with pumpkins in autumn leaves, the younger girl in a purple paediatric wheelchair

For families of children in medical crisis

After a hospital stay of 2 weeks or more, with gross household income of $99,999 or less.

How to apply
A laughing girl in a light blue paediatric manual wheelchair on a park path beside a pond

Approved first, then bought

The charity cannot repay costs from before approval. We hold the order until the approval email arrives.

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  • Written quotes for funding programs
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JenAsh at a glance

Eligibility check

Could JenAsh help your family?

Jennifer Ashleigh may help if your Ontario child, under 19, had a major medical event with a hospital stay of 2 weeks or more, household income is $99,999 or less, and nothing is bought yet. Five quick questions. Nothing you choose leaves this page.

1Has your child had a major medical event with a hospital stay of 2 weeks or more?

Intensive day patient or outpatient treatment may be considered case by case.

2Is your total gross household income $99,999 or less?

Line 15000 of each Notice of Assessment in the household, added together.

3Is the child an Ontario resident under 19 who is a Canadian citizen or permanent resident?
4Have you applied for this child in the last 12 months?
5Have you already bought the equipment?

The charity cannot repay expenses from before its approval.

What each answer means

There is no hospital stay of 2 weeks yet, and no intensive outpatient treatment.

Not yet eligible

The charity cannot consider an application until the 2-week minimum hospital stay is reached, unless intensive day or outpatient treatment applies. If the stay goes on, apply then.

Only Jennifer Ashleigh Children's Charity decides, and help is not guaranteed. Its apply page warns of a very high volume of applications, so processing may take longer than usual. Questions: email [email protected] or call 905-852-1799 ext. 32.

See which programs may helpContact the charity

Gross household income is over $99,999.

Household income is over the limit

Total gross household income must be $99,999 or less. Other programs may still help, depending on your situation.

Only Jennifer Ashleigh Children's Charity decides, and help is not guaranteed. Its apply page warns of a very high volume of applications, so processing may take longer than usual. Questions: email [email protected] or call 905-852-1799 ext. 32.

See which programs may helpAsk about financing

The child does not meet the residence, age or status rule.

The child does not meet the basic rules

The child must live in Ontario, be under 19, and be a Canadian citizen or permanent resident.

Only Jennifer Ashleigh Children's Charity decides, and help is not guaranteed. Its apply page warns of a very high volume of applications, so processing may take longer than usual. Questions: email [email protected] or call 905-852-1799 ext. 32.

See which programs may helpTalk to us

You applied for this child in the last 12 months.

One application per 12 months

You can apply once in any 12-month period for each child, and only for a new medical event. A lifetime limit also applies.

Only Jennifer Ashleigh Children's Charity decides, and help is not guaranteed. Its apply page warns of a very high volume of applications, so processing may take longer than usual. Questions: email [email protected] or call 905-852-1799 ext. 32.

Contact the charitySee which programs may help

The equipment is already bought.

The charity cannot repay what is already bought

Jennifer Ashleigh cannot reimburse expenses from before its approval. For anything still needed, apply first and wait for the approval email.

Only Jennifer Ashleigh Children's Charity decides, and help is not guaranteed. Its apply page warns of a very high volume of applications, so processing may take longer than usual. Questions: email [email protected] or call 905-852-1799 ext. 32.

What to do before buyingContact the charity

There was a shorter stay with intensive day or outpatient treatment.

You may qualify, case by case

Ask the treating hospital's healthcare worker to describe the intensive treatment, its frequency and length, in the support letter, then apply. With the current high volume, processing may take longer than usual.

Only Jennifer Ashleigh Children's Charity decides, and help is not guaranteed. Its apply page warns of a very high volume of applications, so processing may take longer than usual. Questions: email [email protected] or call 905-852-1799 ext. 32.

See the documentsContact the charity

Your answers fit the charity's criteria.

You can apply

Apply through the online portal with the hospital support letter and your Notices of Assessment; for equipment, add a quote and proof of the other funding secured. With the current high volume, processing may take longer than usual.

Only Jennifer Ashleigh Children's Charity decides, and help is not guaranteed. Its apply page warns of a very high volume of applications, so processing may take longer than usual. Questions: email [email protected] or call 905-852-1799 ext. 32.

See the documentsBook a free home assessment
Every rule, with its source
  • A major medical event has happened to your child. Source: jenash.org
  • The child was admitted to hospital for at least 2 weeks. Intensive day patient or outpatient treatment, or a shorter stay followed by intensive treatment, may be considered case by case. Source: jenash.org
  • The event is greatly affecting your family's routine and finances, and you have extra expenses directly related to it. Source: jenash.org
  • Total gross household income (line 15000 of the Notice of Assessment) is $99,999 or less. Source: jenash.org
  • The child lives in Ontario and is a permanent resident or Canadian citizen. Source: jenash.org
  • The child is 18 or younger; eligibility runs until the 19th birthday. Source: jenash.org
  • One application per child in any 12-month period, and a new medical event is needed to apply again. A lifetime limit applies. Source: jenash.org
  • The request is linked to the medical event, and the family has tried all available government and third-party funding. Source: jenash.org
  • Families who own more than one property or home are not eligible. Source: jenash.org

What can be covered

What equipment can Jennifer Ashleigh help with?

Specialized equipment that helps a child move from hospital to home. The charity names mobility and sleeping aids and adaptive trikes as examples, and it helps with other costs too.

Equipment is one of several things the charity helps with

Jennifer Ashleigh also helps with costs such as accommodation near the hospital, travel to treatment, rent and utilities, meals, prescriptions, disposable medical supplies, rehabilitation therapy, sibling childcare and respite. Ask the charity about those; we can help only with the equipment. Source: jenash.org

The charity's apply page

What JenAsh does not pay for (3)

Before you buy

Wait for the approval email before you buy

Buy nothing before you are approved: the charity cannot reimburse expenses from before its approval. Families must also try all available government and third-party funding. The approval email says what the money is for, when it can be used and how vendors invoice the charity.

  1. Nothing before approvalThe charity cannot reimburse expenses from before its approval. Source: jenash.org
  2. Other funding firstTry all available government and third-party funding, and send proof of what is secured with the quote. Source: jenash.org
  3. Linked to the medical eventEvery request must be tied to the child's medical event. Source: jenash.org
  4. Check your junk mailApprovals and requests for missing documents come by email, and missing documents close the application after one month. Source: jenash.org

How to apply

How do you apply to Jennifer Ashleigh Children's Charity?

Apply online, from a phone if you like, with the hospital support letter, your Notices of Assessment and, for equipment, a quote and proof of other funding. Processing may take longer than usual during the current high volume.

  1. Check all seven criteria

    Applicants must meet every one, including the 2-week hospital stay and the $99,999 income limit. Source: jenash.org

  2. Get the hospital support letter

    Written by a healthcare worker at the treating hospital, on official letterhead, signed, dated and in PDF format. Source: jenash.org

  3. Gather the Notices of Assessment

    The previous year's Notice of Assessment for each earner in the household, showing the tax year, name and line 15000. The 2025 tax year is the one accepted now. Source: jenash.org

  4. Add the equipment documents

    For equipment, a quote for the item and proof of the other funding secured. Source: jenash.org

  5. Apply online

    The family, or a healthcare worker on its behalf, completes the Application for Family Financial Support in the mobile-friendly online portal. Source: jenash.org

  6. Watch your email, junk mail too

    The charity writes if documents are missing, and closes an application whose documents have not arrived within one month. Approvals come by email. Source: jenash.org

The forms

The charity's apply page

Dates and limits

Right now
A very high volume of applications; processing may take longer than the usual time (notice read November 12, 2026). Source: jenash.org
Processing
Usually 2-5 business days once the application is complete. Source: jenash.org
Missing documents
If not received within one month of the application, it is closed. Source: jenash.org
Vendor payment
Within 30 days of receiving the invoice; invoices after the approval's expiry date are not paid. Source: jenash.org
Phone and email replies
The charity aims to reply within 3 business days. Source: jenash.org

The documents to send

Tick each one as you gather it. Your ticks stay in this browser, and you can add the list to your booking so we know where you are.

Call (905) 798-1853

Tick each document as you gather it.

  • Source: jenash.org
  • Source: jenash.org
  • Source: jenash.org
  • Source: jenash.org

A laughing girl in a light blue paediatric manual wheelchair on a park path beside a pond

How we help

What do we do for a Jennifer Ashleigh request?

Our part is the equipment: the quote the charity asks for, delivery planned around the trip home, and the invoice it needs once it approves.

  • We write an itemized, dated quote for the mobility or sleeping aid your child needs to come home.
  • If another funder has already approved part of the cost, we show that amount on the quote so the balance is clear.
  • We hold the order until the approval email arrives, then plan delivery and set-up around the discharge date.
  • We invoice the charity the way page 2 of the approval letter asks, before its expiry date.
Book a free home assessment Call (905) 798-1853

Questions

Straight answers about JenAsh

Anything else about the equipment or the quote, ask us. Questions about your application go to Jennifer Ashleigh Children's Charity.

Call (905) 798-1853

How long does a Jennifer Ashleigh application take?

Longer than usual right now: the charity's apply page warns of a very high volume of applications. It normally aims to process a complete application in 2-5 business days, and incomplete ones wait until every document arrives.

Source: jenash.org

Who qualifies for help from Jennifer Ashleigh Children's Charity?

Ontario families whose child, 18 or younger and a citizen or permanent resident, has had a major medical event with a hospital stay of at least 2 weeks that brings extra costs, with gross household income of $99,999 or less. All seven criteria must be met.

Source: jenash.org

Does Jennifer Ashleigh pay for medical equipment?

It can help with specialized equipment that eases the move from hospital to home, such as mobility and sleeping aids or an adaptive trike. Include a quote and proof of the other funding secured.

Source: jenash.orgSee our wheelchairs

What is the income limit for JenAsh?

Total gross household income, line 15000 on the Notice of Assessment, must be $99,999 or less.

Source: jenash.org

Can I be reimbursed for equipment I already bought?

No. The charity cannot reimburse expenses from before its approval, so apply first and wait for the approval email.

Source: jenash.orgWhat to do before buying

Can I apply to Jennifer Ashleigh more than once?

Once every 12 months per child, and only for a new medical event while meeting all seven criteria. There is also a lifetime limit.

Source: jenash.org

Can my child still get help at 18?

Yes. Eligibility runs until the child's 19th birthday.

Source: jenash.org

How much does Jennifer Ashleigh give?

The charity does not publish amounts. List your needs in priority order: it considers the greatest needs first, and the approval email says what is approved and how to use it.

Source: jenash.org

How does a vendor get paid by Jennifer Ashleigh?

The vendor asks the family for page 2 of the approval letter, which explains billing. Invoices must arrive before the expiry date and are paid within 30 days.

Source: jenash.orgHow we invoice the charity

Contacts

Who do you contact about JenAsh?

Questions about the program, your application or a decision go to Jennifer Ashleigh Children's Charity. Questions about the equipment, measuring and the quote come to us.

Free home assessment

Book your free home assessment

We measure, show you what fits and prepare the quote in the format JenAsh asks for. We reply within one business day.

We reply within one business day.

Thank you. We will be in touch within one business day.

We will arrange your free home assessment.

A mother and two daughters with pumpkins in autumn leaves, the younger girl in a purple paediatric wheelchair

Rather talk it through?

Call us during showroom hours.

Call (905) 798-1853

Etobicoke showroom

Unit 16B, 106 Humber College Blvd, Etobicoke M9V 4E4

Monday to Friday 9:00 am to 5:30 pm; Saturday 10:00 am to 2:00 pm; Sunday Closed

Directions to Etobicoke

Brampton showroom

Unit 7, 15 Fisherman Drive, Brampton L7A 1B7

Monday to Friday 9:00 am to 5:30 pm; Saturday 10:00 am to 2:00 pm; Sunday Closed

Directions to Brampton

Sources

Written by Mobility Specialties, updated . Checked against Jennifer Ashleigh Children's Charity's apply page, its applicant brochure and its online portal on November 12, 2026. Only Jennifer Ashleigh Children's Charity decides who is helped and how much.

  1. Jennifer Ashleigh Children's Charity: Apply For Financial Support jenash.org
  2. Information for Families and Healthcare Workers (applicant brochure, March 2025) jenash.org
  3. Jennifer Ashleigh online applicant portal goapply2.akoyago.com