Policies and terms
Every promise we make about returns, delivery, warranty, prices, privacy and accessibility, written in plain language. Each page starts with a short version.
Returns and refundsWhat can come back, the fees, refunds, and your rights when you sign at home.Updated November 12, 2026
Shipping and deliveryDelivery and setup in the GTA, shipping across Canada, and damage claims.Updated November 12, 2026
Warranty and serviceLabour, free service calls, manufacturer warranties and battery care.Updated November 12, 2026
Price match guaranteeFound the same product for less before you buy? We match it.Updated November 12, 2026
Privacy policyWhat we collect, why, who sees it, and how to see or correct yours.Updated November 12, 2026
Cookie policyNecessary and optional cookies, and how to change your choice.Updated October 21, 2026
Terms of serviceUsing this website and buying from us online.Updated November 12, 2026
AccessibilityAssistive devices, service animals, support persons, formats and feedback.Updated November 12, 2026
Coupons and promotionsHow promo codes, coupons and sale prices work.Updated November 12, 2026
Supplier code of conductWhat we expect of the companies we buy from.
Your rights come first.
Nothing in our policies takes away the rights you have under Ontario and Canadian law.