How to ask for a match
- Find the exact product at a lower published price, before you buy from us.
- Email us a link to the page, or a screenshot showing the product and the price, at [email protected], or use the form below.
- We check the price and that the item can be ordered from that seller. If it qualifies, we match the published price.
What qualifies
- The same make, model and options, new, as the product you are buying from us.
- A price that is published and current, from a seller that will actually sell and ship the item.
- A request made before the sale.
How we compare prices
Many websites show a price without shipping charges or accessory fees, and some pages are out of date. We compare the total you would pay, including shipping and those fees.
When a product includes upgrades, customisation or accessories, we match the total price of the order with those upgrades, not the price of each upgrade or accessory on its own.
What does not qualify
- A price we cannot verify, or a page where the item cannot actually be ordered.
- Used, open-box, refurbished or clearance items, unless you are comparing them with the same kind of item from us.
- Purchases already made.
Products we sell as new are new. Pre-owned and clearance items are always labelled as such. We decide whether a published price qualifies, and we apply these rules in good faith.
Pricing errors
Prices on this website can change without notice. We work to keep them accurate, but occasionally an item may be listed at the wrong price because of a typing, photo or technical error, or wrong information from a supplier.
- If the correct price is lower than the price shown, we charge the lower price.
- If the correct price is higher, we tell you before we ship and cancel the order unless you choose to buy at the correct price. Any payment for a cancelled order is refunded in full.
Ask for a quote
Tell us the product, or what you need, and include the link to the lower price. We reply with a written quote, usually within one business day.