City of Toronto help with medical items
Eligibility check
The Hardship Fund may help if you live in Toronto at home, have a low income, are not on Ontario Works, Emergency Assistance or ODSP, and have not paid for the item yet. Five quick questions. Nothing you choose leaves this page.
Question 1 of 5
You live outside the City of Toronto.
Outside Toronto, look at your own region: Peel's discretionary benefits for people on ODSP, Halton's Low-Income Financial Assistance or Hamilton's Special Supports Program.
Only Toronto Employment and Social Services decides, once it has every document, and funding is not guaranteed. Questions: call 416-338-8888 and choose option 3.
You receive Ontario Works, Emergency Assistance or ODSP.
People on Ontario Works, Emergency Assistance or ODSP ask their caseworker for medical items, not the Hardship Fund. The City's medical items page lists what it can consider.
Only Toronto Employment and Social Services decides, once it has every document, and funding is not guaranteed. Questions: call 416-338-8888 and choose option 3.
The person lives in a care facility.
The City does not fund medical items for people living in long-term care, group homes, chronic care or similar facilities.
Only Toronto Employment and Social Services decides, once it has every document, and funding is not guaranteed. Questions: call 416-338-8888 and choose option 3.
You already paid for the item.
The City says items already paid for may not be reimbursed. Call to ask anyway, and apply before you pay for anything else.
Only Toronto Employment and Social Services decides, once it has every document, and funding is not guaranteed. Questions: call 416-338-8888 and choose option 3.
You need a stairlift, porch lift, ceiling lift or renovation.
The City does not pay for stairlifts, porch lifts, ceiling track lifts or home modifications. It points to March of Dimes, Easter Seals Ontario for ceiling lifts, and the Toronto Renovates program.
Only Toronto Employment and Social Services decides, once it has every document, and funding is not guaranteed. Questions: call 416-338-8888 and choose option 3.
You need a rollator, scooter or wheelchair.
For rollators, scooters and manual or power wheelchairs, the City expects you to apply to other funding first. Call 416-338-8888 and choose option 3 to ask how the City can help in your situation. Mobility Specialties is an ADP registered vendor. What ADP can cover for you is for ADP to answer: ask your occupational therapist or physiotherapist, or contact ADP directly.
Only Toronto Employment and Social Services decides, once it has every document, and funding is not guaranteed. Questions: call 416-338-8888 and choose option 3.
You live in Toronto at home, are not on assistance and have not paid.
Call 416-338-8888 and choose option 3. Be ready to describe your household's finances, and have the occupational therapist's assessment and a vendor's estimate ready: two estimates for bath and toilet aids.
Only Toronto Employment and Social Services decides, once it has every document, and funding is not guaranteed. Questions: call 416-338-8888 and choose option 3.
What can be covered
The City's medical items list, grouped by the equipment we supply. Each item shows the assessment and estimates the City asks for, and links to the City's page.
Small ramps over a door sill or step, not built ramps.
Nothing in that group.
For these, the City expects other funding to be applied for first, so call 416-338-8888, option 3, to ask how it can help. Mobility Specialties is an ADP registered vendor. What ADP can cover for you is for ADP to answer: ask your occupational therapist or physiotherapist, or contact ADP directly. Source: toronto.ca
ADP funding support with us Ontario's Assistive Devices Program
The City does not cover these or other home modifications. It points to March of Dimes, Easter Seals Ontario for ceiling lifts, and the Toronto Renovates program. Source: toronto.caSource: toronto.ca
Before you buy
Apply before you pay: the City warns that items already bought may not be reimbursed. Get the occupational therapist's assessment (or a prescription, for canes and crutches) and a vendor's written estimate first; for bath and toilet aids, the City needs estimates from two vendors. The caseworker tells you whether you qualify once every document is in.
How to apply
There is no form: you apply by phone at 416-338-8888, option 3, then send the assessment and estimates the caseworker asks for. Wait for the decision before you buy.
Call 416-338-8888, choose option 3, pick your language and follow the prompts for help with medical items. Source: toronto.ca
You will be asked about your household's financial situation. Source: toronto.ca
Have the item description and vendor estimate ready; the caseworker tells you which assessment is needed. Source: toronto.ca
The occupational therapist's assessment or prescription listed for your item, plus one vendor estimate, or two for bath and toilet aids. Source: toronto.ca
The caseworker tells you whether you qualify after every document is in. Do not buy until then. Source: toronto.ca
If you do not speak English or French, arrange an interpreter for the call; 211 Toronto can help you find one. Source: toronto.ca
Tick each one as you gather it. Your ticks stay in this browser, and you can add the list to your booking so we know where you are.
Call (905) 798-1853Tick each document as you gather it.
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How we help
Our part is the equipment: the written estimate the City asks for, product details for your occupational therapist, then delivery and set-up once the City approves.
Questions
Anything else about the equipment or the quote, ask us. Questions about your application go to Toronto Employment and Social Services.
Call (905) 798-1853Medically based items and services for low-income Toronto residents, including hospital beds and mattresses, patient and bath lifts, slings, transport chairs, walkers, canes, crutches, bath and toilet aids and threshold ramps, as well as items such as eyeglasses, emergency dental work and medication.
Low-income City of Toronto residents who do not receive Ontario Works, Emergency Assistance or ODSP and who need a medically based item. You can apply whatever your immigration status.
Call 416-338-8888 and choose option 3. You describe your financial situation and give the item details and a cost estimate. Apply before you pay.
Yes, a manual or electric hospital bed with a pressure relief mattress and accessories can be covered. The occupational therapist's assessment must explain the medical need and say whether the bed is needed to prevent skin breakdown.
No. The City does not pay for porch lifts, stair lifts, ceiling track lifts or home modifications. It suggests March of Dimes, Easter Seals Ontario for ceiling lifts, and the Toronto Renovates program.
Source: toronto.caSource: toronto.caMarch of Dimes home access funding
You may not be. The City says to apply before paying, because items bought first may not be reimbursed.
No. If you receive Ontario Works, Emergency Assistance or ODSP, ask your caseworker for help with medical items instead.
One vendor estimate for most items, but estimates from two vendors for bath and toilet aids such as transfer benches, commodes, grab bars and raised toilet seats, along with an occupational therapist's home safety assessment.
The City covers transport chairs, walkers and backup wheelchairs with an occupational therapist's assessment. For rollators, scooters and manual or power wheelchairs, the City expects other funding to be applied for first, so call 416-338-8888, option 3, to ask how it can help in your case.
Yes. The City says you can apply whatever your immigration status, if you live in Toronto, have a low income and do not receive Ontario Works, Emergency Assistance or ODSP.
Contacts
Questions about the program, your application or a decision go to Toronto Employment and Social Services. Questions about the equipment, measuring and the quote come to us.
The program
The equipment
We prepare the vendor estimate the City asks for, and product details for your occupational therapist. Questions about your request or a decision go to Toronto Employment and Social Services at 416-338-8888, option 3.
Book a free home assessmentFree home assessment
We measure, show you what fits and prepare the vendor estimate the City asks for. We reply within one business day.
Unit 16B, 106 Humber College Blvd, Etobicoke M9V 4E4
Monday to Friday 9:00 am to 5:30 pm; Saturday 10:00 am to 2:00 pm; Sunday Closed
Directions to EtobicokeUnit 7, 15 Fisherman Drive, Brampton L7A 1B7
Monday to Friday 9:00 am to 5:30 pm; Saturday 10:00 am to 2:00 pm; Sunday Closed
Directions to BramptonWritten by Mobility Specialties, updated . Checked against the City of Toronto's Hardship Fund, Health Support and Medical Items pages on November 12, 2026. Only Toronto Employment and Social Services decides who is funded and how much.
