City of Hamilton help with health items
Eligibility check
Special Supports may help if you live in Hamilton in the community, receive Ontario Works or ODSP or have a family income below the Low-Income Measure, and need an item on the list for your group. Five quick questions. Nothing you choose leaves this page.
Question 1 of 5
You live outside the City of Hamilton.
Halton residents can look at Halton Low-Income Financial Assistance, and Toronto residents at the Hardship Fund.
Only the City of Hamilton decides, and approval comes by letter before you order. Funding is not guaranteed. Questions: call 905-546-2590, 8:30 a.m. to 4 p.m., Monday to Friday.
You are not on assistance and your income is over the limit.
Your family income is at or above the Low-Income Measure for your family size, so you would not qualify as a low-income applicant. Look at the tax credits for medical and home accessibility costs, or ask us which other programs may help.
Only the City of Hamilton decides, and approval comes by letter before you order. Funding is not guaranteed. Questions: call 905-546-2590, 8:30 a.m. to 4 p.m., Monday to Friday.
You are not on assistance and one of the listed situations applies.
Sponsored immigrants, people with refugee status who are covered by other programs, self-employed people and people living in a home for special care, a hospital, or chronic or long-term care cannot get Special Supports funding.
Only the City of Hamilton decides, and approval comes by letter before you order. Funding is not guaranteed. Questions: call 905-546-2590, 8:30 a.m. to 4 p.m., Monday to Friday.
You are not on assistance and need a hospital bed.
Hamilton lists hospital beds, mattresses and bed repairs for Ontario Works and ODSP clients only. Low-income residents can ask about bed rails, mattress overlays and super poles.
Only the City of Hamilton decides, and approval comes by letter before you order. Funding is not guaranteed. Questions: call 905-546-2590, 8:30 a.m. to 4 p.m., Monday to Friday.
You are not on assistance and need a repair or battery.
The low-income list includes mobility aid repairs but not batteries. Call 905-546-2590 to confirm your item.
Only the City of Hamilton decides, and approval comes by letter before you order. Funding is not guaranteed. Questions: call 905-546-2590, 8:30 a.m. to 4 p.m., Monday to Friday.
You need a new wheelchair, rollator or scooter.
Hamilton's lists for Ontario Works clients and low-income residents include wheelchair and wheeled walker rentals, mobility aid repairs and, for Ontario Works, assessment fees for a wheeled mobility device, but not a new wheelchair, rollator or scooter. Call 905-546-2590 or ask your case manager what may help. Mobility Specialties is an ADP registered vendor. What ADP can cover for you is for ADP to answer: ask your occupational therapist or physiotherapist, or contact ADP directly.
Only the City of Hamilton decides, and approval comes by letter before you order. Funding is not guaranteed. Questions: call 905-546-2590, 8:30 a.m. to 4 p.m., Monday to Friday.
You are on ODSP and need a new wheelchair, walker or scooter.
For ODSP clients, Hamilton may ask you to apply to other funding first for scooters, walkers and wheelchairs. Talk to your ODSP caseworker. Mobility Specialties is an ADP registered vendor. What ADP can cover for you is for ADP to answer: ask your occupational therapist or physiotherapist, or contact ADP directly.
Only the City of Hamilton decides, and approval comes by letter before you order. Funding is not guaranteed. Questions: call 905-546-2590, 8:30 a.m. to 4 p.m., Monday to Friday.
You are on ODSP and need a bath, bed or mobility aid, or a repair.
Hamilton sends ODSP clients to their ODSP caseworker for bath and toilet aids and for assessment fees for a wheeled mobility device, and ODSP itself pays for mobility device batteries and repairs. Through Special Supports, ODSP clients can apply for hospital beds and bed repairs, mattress overlays, allergy covers and an emergency response system.
Only the City of Hamilton decides, and approval comes by letter before you order. Funding is not guaranteed. Questions: call 905-546-2590, 8:30 a.m. to 4 p.m., Monday to Friday.
Your answers fit the list for your group.
Get a prescription or a note from a doctor or medical professional, then apply online at specialsupportsbenefits.hamilton.ca, by phone at 905-546-2590, or, for low-income residents without email, on the paper form. Do not order anything before approval.
Only the City of Hamilton decides, and approval comes by letter before you order. Funding is not guaranteed. Questions: call 905-546-2590, 8:30 a.m. to 4 p.m., Monday to Friday.
What can be covered
Hamilton keeps separate lists for Ontario Works clients, ODSP clients and low-income residents. Each item says which group it is for and links to the City's page.
Nothing in that group.
Your approval letter explains how to get the item, and the City's form says your details may be shared with its approved vendor. Check with the City before you order from anyone, including us. Source: hamilton.ca, PDF
These are not on the Ontario Works or low-income lists, and for ODSP clients Hamilton may ask you to apply to other funding first. Mobility Specialties is an ADP registered vendor. What ADP can cover for you is for ADP to answer: ask your occupational therapist or physiotherapist, or contact ADP directly. Source: hamilton.ca
ADP funding support with us Ontario's Assistive Devices Program
Before you buy
Do not order or buy anything before approval: Hamilton says the Special Supports Program does not fund equipment already ordered or purchased. If you are approved, a letter comes by mail explaining how to get the item, and the form says your information may be shared with the City's approved vendor, so confirm the supplier with the City before you order.
How to apply
Get a note from a health professional, then apply online, by phone or, for low-income residents without email, on the paper form. Wait for the approval letter before you order.
From a doctor or registered health professional; low-income applicants need a letter of assessment from a health care professional. Source: hamilton.ca
Talk to your case manager, then request items online at specialsupportsbenefits.hamilton.ca, or by phone at 905-546-2590 (8:30 a.m. to 4 p.m., Monday to Friday) if you have no email. Source: hamilton.ca
Apply online at specialsupportsbenefits.hamilton.ca and upload ID, your Notice of Assessment and the health professional's letter. Source: hamilton.ca
Complete, sign and date the 2026 paper Low Income Application, or apply by phone, then mail or drop it off with your documents. A friend, family member or advocate can help you apply. Source: hamilton.caSource: hamilton.ca, PDF
It comes by mail and explains how to get the approved item or service. Source: hamilton.ca, PDF
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Call (905) 798-1853Tick each document as you gather it.
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How we help
Our part is the equipment: a written quote and product details for your request, and the item itself when the City's approval lets you choose the supplier.
Questions
Anything else about the equipment or the quote, ask us. Questions about your application go to City of Hamilton.
Call (905) 798-1853Health-related items for residents living in the community. For equipment, that includes bath and shower chairs, transfer benches, commodes, raised toilet seats, grab bars, bed rails, mattress overlays, canes, crutches, standard walkers, wheelchair and wheeled walker rentals and mobility aid repairs. Ontario Works and ODSP clients can also get hospital beds.
For residents not on Ontario Works or ODSP, total family income must be below the Low-Income Measure: $31,317 for one person, $44,289 for two, $54,243 for three, $62,634 for four, $70,027 for five, $76,711 for six, $82,857 for seven, $88,578 for eight, $93,951 for nine and $99,033 for ten.
For Ontario Works and ODSP clients, yes: hospital beds, mattresses and bed repairs are on their lists. Hospital beds are not on the list for low-income residents who are not on assistance.
Online at specialsupportsbenefits.hamilton.ca if you have an email address, or by phone at 905-546-2590. Low-income residents without email can also use the 2026 paper Low Income Application, mailed or dropped off at 1550 Upper James Street, Unit 14A.
Source: hamilton.caSource: hamilton.ca, PDFSee the forms and documents
No. The program does not fund equipment already ordered or purchased. Wait for your approval letter.
Sponsored immigrants, people with refugee status who are covered by other programs, self-employed people, and people living in a home for special care, a hospital, or chronic or long-term care.
Mobility aid batteries are on the Ontario Works list. The low-income list includes mobility aid repairs but not batteries, so call 905-546-2590 to confirm your item.
ID for everyone in the household, last year's Notice of Assessment or a CRA Proof of Income Statement for every adult, and a letter of assessment or prescription from a health care professional.
It depends on the item. Hamilton sends ODSP clients to their ODSP caseworker for bath and toilet aids and assessment fees for a wheeled mobility device, and to Special Supports for hospital beds and bed repairs, mattress overlays, allergy covers and an emergency response system.
No. Stairlifts, porch lifts, ramps and patient lifts are not on any of the City's Special Supports lists. For home access, look at the March of Dimes Home and Vehicle Modification Program.
Contacts
Questions about the program, your application or a decision go to City of Hamilton. Questions about the equipment, measuring and the quote come to us.
The program
The equipment
We prepare a written quote and product details for your request; your approval letter says who supplies the item. Questions about your application or a decision go to the City of Hamilton.
Book a free home assessmentFree home assessment
We measure, show you what fits and prepare a written quote for your Special Supports request. We reply within one business day.
Unit 16B, 106 Humber College Blvd, Etobicoke M9V 4E4
Monday to Friday 9:00 am to 5:30 pm; Saturday 10:00 am to 2:00 pm; Sunday Closed
Directions to EtobicokeUnit 7, 15 Fisherman Drive, Brampton L7A 1B7
Monday to Friday 9:00 am to 5:30 pm; Saturday 10:00 am to 2:00 pm; Sunday Closed
Directions to BramptonWritten by Mobility Specialties, updated . Checked against the City of Hamilton's Special Supports page and its 2026 low-income application on November 12, 2026. Only the City of Hamilton decides who is funded and how much.
